Refund policy

Last Updated: 10-09-2026

At Aroxsa Care, we want you to have a positive shopping experience.

Because our products are skincare and personal-care products, returns may be subject to hygiene and safety requirements.

Return Eligibility

You may request a return/replacement if:

• You received the wrong product
• The product arrived damaged
• The product was defective
• The product is missing from your order

Return requests should be submitted within [X] days of delivery.

Products That Cannot Be Returned

For hygiene and safety reasons, opened or used skincare products may generally not be eligible for return unless the product is defective, damaged or incorrectly supplied.

Products that have been used, altered or damaged after delivery may not qualify for a return.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, contact us at aroxsacareofficial@gmail.com with:

• Order number
• Customer name
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging, where applicable

Our team will review the request and provide the appropriate resolution.

Refunds

Once a return/refund request is approved, the refund will be processed according to the applicable payment method and our internal processing timelines.

The amount refunded may depend on the circumstances of the return and the applicable policy.

Refund Processing Time

Approved refunds may take [X–X] business days to reflect in your original payment method, depending on the payment provider or bank.

Exchanges / Replacements

Where applicable, eligible damaged, defective or incorrect products may be replaced instead of refunded.

Non-Returnable Items

Unless otherwise required by applicable law, promotional/free items and products that have been opened or used may not be eligible for return.

Contact

For return or refund assistance:

Email: aroxsacareofficial@gmail.com
Phone: 7007258887